• Tooth enamel is the hardest substance in the human body; however, we do NOT recommend that you use your pearly whites to open bottles!
• The plaque found on your teeth is home to more than 300 different species of bacteria. Listerine, anyone?
• The average person spends about 48 seconds per day brushing their teeth, but dentists recommend at least 2 or 3 minutes.
• 6 is the magic number–magic number of feet away from your toilet you should store your toothbrush in order to avoid airborne particles from toilet flushing making their way to your bristles, yuck!
• In 1994, a West Virginia prison inmate braided dental floss into a rope, scaled the wall, and escaped! We suggest that you use it to clean the 35% of your teeth’s surfaces that you are missing when only brushing, rather than to escape from any prisons (better yet, just don’t go to prison, ok?)
• The common practice of placing a cap on your toothbrush is actually more detrimental–bacteria favor the moist environment, which increases reproduction.
• According to a recent survey by Time magazine, 59% of people would rather have a dental appointment than sit next to someone who is talking on a cell phone (and I don’t blame ‘em!)
• At least 3 out of 4 Americans suffer from some form of periodontal gum disease, which is the leading cause of tooth loss for people over the age of 35. The good news: Gum disease can be prevented and controlled!
• In China, in 1498, the first toothbrush with bristles was made, using hair from hogs, horses, and badgers. The first official commercial toothbrush was manufactured in 1938.
• A snail’s mouth is no larger than the head of a pin, but can contain over 25,000 teeth!
• In early America, blacksmiths often also served as dentists. How about a tooth filling to go with your new horse shoes?!
• In Egypt, mummies have been found with fillings comprised of resin and malachite, and gold wire was used to bind together loose teeth.
• The Romans, in 200 AD, used pretty impressive dental technology! They restored cavity-ridden teeth with gold crowns, and utilized fixed bridgework to fix gaps from missing teeth. They also used a form of toothpaste concocted from honey and crushed eggshells.
• In Medieval Germany, the only cure for a toothache was to kiss a donkey.
• 73% of Americans would rather go grocery shopping than floss.
• What’s the object most often choked on by Americans? A toothpick! Wouldn’t it just be easier to floss?
• The average woman smiles about 62 times per day! A man? Only 8.
• 50% of people surveyed say that a person’s smile is the first physical trait they notice.
• Like your fingerprints, everyone has a unique set of teeth. Even identical twins have different “dental fingerprints”!
• The stone-faced farmer in artist Grant Wood’s famous “American Gothic” painting was actually the artist’s dentist!
• Sports-related injuries account for approximately 5 million missing teeth per year, so make sure you wear a mouthguard, if you or your little ones are athletes.
• Americans spend $100 billion per year on hair care products – and only $2 billion a year on dental care products. What good is great hair without a great smile?
• Contrary to popular belief, George Washington’s famous dentures weren’t made from wood. His four pairs of custom chompers were crafted from gold, ivory, lead and a mixture of human, donkey, and hippopotamus teeth (take care of yours and you won’t have to think about it!).
• The cotton candy making machine that made widely consumed cotton candy possible was co-invented by a dentist. Before it was cotton candy, the fluffy confection was called “fairy floss.”

After months of development and anticipation we are pleased to announce that the initial release of our charting software is being released to selected offices. 

The charting system is organized into ten pages that provide easy access everything you need. The initial Overview screen pictured above provides access to the Medical History, the Oral Exam, the Perio Exam, Treatment and Diagnosis, Treatment Planning, Referrals to Specialists, Prescriptions, Lab Cases, and Chart Notes.  Each page shows facial and occlusal views of the dentition based on patient age and development with color coded indications for conditions, restorations, and periodontal status.

View our Blog for more details and visit the Documentation area on our Support page for details about using the Charting System.

Job Description:

The Customer Support Technician answers questions guides Datacon clients while using Datacon dental practice management software via telephone and remote connectivity support. 

If so, email your resume to: [email protected]

Here are the details on our current Part-Time openings:

Major Areas of Responsibility:

- Answering client questions regarding use, functionality and methods of inputting and extracting data from the Datacon software.

- Testing Datacon software prior to version releases.

- Supporting in-house staff in troubleshooting challenging requests.

- Assisting in documenting additions, enhancements and revisions to the Datacon software.

- Assist in updating client software version, as releases are available. 

- Training clients via remote sessions on using the Datacon software.

Primary Objectives:

- Promote upbeat, helpful environment within the workforce.

- Consistently provide professional, courteous support to the clients of Datacon.

- Using the power of logic, provide minor technical assistance with computers, networks, and peripheral devices.

- Prep for and attend annual trade show in San Francisco each Fall.

Specific Responsibilities of the Job:

- Answering the incoming telephone calls from our client base. Using the support call queue to track, prioritize and respond to client questions. This responsibility is the main function of the Customer Support Technician and encompasses the bulk of the time while on the job.

- Utilizing an in-house system, test for functionality, ease of use, software bugs and client requests of all Datacon software prior to release to the general users. This is accomplished via a “play” system where the technician sets up his/her own “patients” to test various functions.

- Assist co-workers in resolving Datacon software requests, computer networking issues and minor hardware malfunctions. 

- Assist clients in software adjustments during dental practice ownership and staff changes.

- Update documentation to reflect changes and enhancements to Datacon software.

- Guide clients through the process of updating their software via remote connectivity, troubleshooting user errors.

- Training clients, either on-site in our Santa Rosa facility or via remote connectivity. Training sessions typically last from ¾ hour to 3 hours. Training is provided to new clients, new staff members and seasoned staff members who want to enhance their knowledge of software functionality or new features offered.

Required Knowledge, Skills and Abilities:

- Dental office experience.

- Dental billing procedures

- Knowledge of spreadsheet software (Excel) 

- Some knowledge of computer networking

- Ability to multi-task

- A logical thought process

- Happy disposition, excellent telephone and communication skills

- An open mind to be used towards problem resolution and client care

Education and Experience:

- Minimum 3 years experience in the dental office

Physical Demands:

- While performing the duties of the job, the employee is required to sit at the desk in front of a computer for extended periods of time. 

- The use of a telephone headset is mandatory.

- Voice control is mandatory as the support team shares a common room.

Work Environment:

- Datacon is an informal company. Our dress code is business casual to casual. 

- General safety rules will be followed.

- Work hours are Monday – Friday, 8:00 am to 5:00 pm with a one hour lunch break. Earlier hours may be negotiable.

- Part-time (job sharing) is optional. 

We are excited to announce that as of June 2015 we began rolling out updates supporting integrated credit card processing using PayConnect mechant services from DentalXChange. Contact our staff for more details about this time-saving feature!

Effective February 22, 2018 DentalXChange is requiring a new minimum security level for connecting to their systems.

Review our notification regarding minimal server operating system version for clients using DentalXChange products.

<a href="http://support.datacondental.com/documentation/OS Version Letter.pdf">Download PDF</a>

Datacon is based in Concord, California which is in one of the counties that is under orders to shelter in place. We would like to assure everyone that we are all working remotely and safely and do not expect that there will be any interruption in the services we provide. 

We are working with many of our client dental offices who are dealing with this rapidly changing situation. Many already have the option to work or access information remotely and we are busy helping others who need this option. We are also helping them create email and text messaging to keep their patients informed. If you are a Datacon client don't hesitate to call with questions.